Ludo King FAQ — All Your Questions Answered

Yes. You must be 18 years or older to register and play at Ludo King. This is a strict requirement and applies to all players regardless of location. During registration, you confirm that you meet the age requirement. Ludo King reserves the right to request age verification documents at any time. Accounts found to belong to underage players will be closed immediately and any balance will be forfeited.

No. Each player is allowed one account only. Creating multiple accounts is a violation of Ludo King's terms and conditions and will result in all accounts being suspended. If you have forgotten your login details, use the password reset option on the login page rather than creating a new account. If you believe your account has been locked by mistake, contact support directly through the email on this page.

Go to the login page and click the "Forgot Password" link. Enter the mobile number registered to your account and you will receive a reset code via SMS. Enter the code, set a new password, and you are good to go. If you no longer have access to the registered mobile number, contact Ludo King support at [email protected] with your account details for manual verification.

Log in to your Ludo King account and go to the Account Settings section. From there you can update your display name, email address, and notification preferences. For changes to your registered mobile number or payment details, you may need to complete an additional verification step to protect your account security. If you run into any issues updating your information, reach out to support.

If you wish to close your account, email [email protected] with your registered mobile number and a request to close the account. Before closing, make sure you have withdrawn any remaining balance. Account closure is permanent — once closed, your account history and bonuses cannot be recovered. If you are closing your account due to concerns about your gaming habits, please visit our Responsible Gaming page first for self-exclusion and limit-setting options.

Ludo King supports the most popular mobile banking methods used in Bangladesh — bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT) with no currency conversion fees. Simply select your preferred method during deposit or withdrawal, enter the amount, and follow the on-screen instructions to complete the transaction.

The minimum deposit at Ludo King is ৳100. This low minimum makes it easy for new players to get started without committing a large amount. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification for security purposes. Deposits are credited to your account balance instantly in most cases.

Most withdrawals to bKash and Nagad are processed within minutes of the request being submitted. In some cases, particularly for larger amounts or first-time withdrawals, the processing time may extend to a few hours while the transaction is reviewed. Rocket withdrawals typically follow the same timeline. If your withdrawal has not arrived within 24 hours, contact support with your transaction reference number.

Yes, the minimum withdrawal amount at Ludo King is ৳200. You must have at least this amount in your available balance to submit a withdrawal request. Bonus funds may have separate wagering requirements that need to be met before they can be withdrawn — check the bonus terms in your account for details.

Withdrawals can be rejected for several reasons: the withdrawal amount is below the minimum, your account has unmet bonus wagering requirements, the mobile banking number you entered does not match your registered account details, or your account requires identity verification. Check your account notifications for the specific reason. If you are unsure, email [email protected] with your account details and the support team will clarify.

Ludo King does not charge any fees for deposits or withdrawals. The amount you deposit is the amount credited to your account, and the amount you request to withdraw is the amount sent to your mobile banking account. Note that your mobile banking provider (bKash, Nagad, or Rocket) may apply their own standard transaction fees — these are outside of Ludo King's control.

Ludo King currently offers seven games: Dragon and Tiger, MT Live, Water Polo, Crash, 3-Hand Casino Hold'em, PP Live, and Gates of Olympus. The library covers live dealer games, crash games, card games, and slots — something for every type of player. New games are added regularly, so check the Game page for the latest additions.

Dragon and Tiger is one of the simplest live card games available. The dealer draws one card for Dragon and one card for Tiger. The side with the higher card wins. You bet on Dragon, Tiger, or Tie before the cards are drawn. Ace is the lowest card and King is the highest. A Tie bet pays significantly more but is less likely to occur. Rounds take around 20–30 seconds, making it one of the fastest games at Ludo King.

The Crash game starts each round with a multiplier at 1x. The multiplier climbs upward and you need to click "Cash Out" before it crashes. If you cash out in time, your bet is multiplied by the value shown at the moment you cashed out. If the multiplier crashes before you cash out, you lose your bet. You can set an auto cash-out target in advance if you prefer a hands-off approach. The crash point is determined by a provably fair algorithm — it is completely random and cannot be predicted.

Gates of Olympus has a maximum win of 5,000x your stake. This means if you are betting ৳100 per spin and hit the maximum win during the free spins bonus, you could win ৳500,000 from a single spin sequence. The free spins feature includes stacking multipliers from Zeus symbols, which is how the biggest wins are achieved. The RTP (Return to Player) is 96.5% in standard mode.

Yes. All live dealer games at Ludo King — Dragon and Tiger, MT Live, and PP Live — run 24 hours a day, 7 days a week. Tables are always open and staffed by professional dealers. You can play at any time that suits you, whether that is early morning, late at night, or during your lunch break. The live streams are in HD and optimised for mobile connections common in Bangladesh.

New players at Ludo King receive a welcome bonus on their first deposit. The bonus is credited to your account automatically after your first qualifying deposit is confirmed. The exact bonus amount and percentage may vary — check the promotions section after registering to see the current welcome offer. Welcome bonuses are subject to wagering requirements before they can be withdrawn.

A wagering requirement means you need to bet a certain total amount before bonus funds can be converted to withdrawable cash. For example, if you receive a ৳500 bonus with a 10x wagering requirement, you need to place a total of ৳5,000 in bets before that bonus becomes withdrawable. Bets on all Ludo King games count toward wagering requirements unless stated otherwise in the specific bonus terms. Progress is tracked automatically in your account.

Yes. Ludo King regularly runs promotions for existing players, including cashback offers on Dragon and Tiger, reload bonuses on deposits, free spins on Gates of Olympus, and multiplier boosts on Crash. Promotions are updated frequently — log in to your account and check the Promotions section to see what is currently available. Some promotions are opt-in, meaning you need to activate them before you start playing to qualify.

Bonuses may not be credited if the deposit did not meet the minimum qualifying amount, the promotion had already expired, or the bonus required manual opt-in before the deposit was made. Some bonuses also exclude certain payment methods. Check the specific terms of the promotion you were expecting. If you believe the bonus should have been credited and was not, contact [email protected] within 48 hours of the qualifying deposit with your account details.

Yes. The Ludo King app is available for both Android and iOS devices. Visit the App page to download the latest version. The app gives you full access to all games, your account, deposits, withdrawals, and promotions — everything available on the desktop site, optimised for your phone screen. The app is lightweight and designed to run smoothly even on older Android devices with limited storage.

Absolutely. All Ludo King games are fully playable in your mobile or desktop browser — no download required. The website is built with a mobile-first design, so it works well on Chrome, Firefox, and Samsung Internet on Android, as well as Safari on iPhone. Simply visit ludo-king.net, log in, and start playing. The browser version and the app offer the same games and features.

Slow loading is usually caused by a weak internet connection. For live dealer games like Dragon and Tiger and PP Live, a stable 4G or Wi-Fi connection is recommended for smooth HD video. Try the following: switch from mobile data to Wi-Fi if available, close other apps running in the background, clear your browser cache, or restart the app. If the issue persists across multiple sessions, contact support with details of your device and connection type.

If a game freezes during a round, do not panic. Ludo King's system records all bets placed before the disconnection. Refresh the page or reopen the app — the game will resume from where it left off, or the round result will be settled automatically based on the outcome. Your balance will be updated correctly. If you notice any discrepancy in your balance after a disconnection, contact support immediately with the approximate time of the incident.

Yes. Ludo King uses SSL encryption on all pages and transactions to protect your data in transit. Your personal information is stored securely and is never shared with third parties for marketing purposes. Payment transactions through bKash, Nagad, and Rocket are processed through their own secure systems — Ludo King does not store your mobile banking PIN or password at any point.

If you suspect unauthorised access to your Ludo King account, change your password immediately using the reset option on the login page. Then contact [email protected] right away so the team can review your account activity and freeze any suspicious transactions. Never share your password or OTP codes with anyone — Ludo King staff will never ask for your password.

Yes. Ludo King provides responsible gaming tools including deposit limits, session time limits, and self-exclusion options. You can set these limits in your account settings or by contacting support. If you want to take a temporary break, a cooling-off period can be applied to your account. For a longer break, self-exclusion is available. Visit the Responsible Gaming page for full details on all available tools.

Yes. All Ludo King games use certified random number generators (RNG) for digital games, and physical cards and wheels monitored by multiple cameras for live dealer games. The Crash game uses a provably fair algorithm that can be independently verified. Game outcomes are not influenced by the platform, previous results, or the size of your bet. Every player has the same fair chance on every round.