Terms and Conditions – Ludo King

1 Acceptance of Terms

By accessing or using the Ludo King platform at ludo-king.net, registering an account, making a deposit, or placing a bet, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms form a legally binding agreement between you and Ludo King.

If you do not agree with any part of these terms, you must not use the Ludo King platform. Continued use of the platform after any update to these terms constitutes acceptance of the revised version. It is your responsibility to check this page regularly for changes.

2 Eligibility

To register and use a Ludo King account, you must meet all of the following eligibility requirements at the time of registration and on an ongoing basis while your account remains active.

• You must be at least 18 years of age.
• You must be legally permitted to participate in online gaming under the laws applicable to you.
• You must not be a resident of any jurisdiction where online gambling is prohibited.
• You must not be acting on behalf of another person when registering or using the account.
• You must not be a current employee, contractor, or close family member of a Ludo King employee.
• You must not have been previously excluded or banned from the Ludo King platform.

Ludo King reserves the right to request proof of eligibility at any time. If you cannot provide satisfactory proof, your account may be suspended and withdrawals withheld pending investigation. We take age verification seriously — if we have any reason to believe an account belongs to a minor, it will be closed immediately.

3 Account Registration

Each player may hold only one active Ludo King account. Opening multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited. If duplicate accounts are detected, all accounts will be closed and any balances may be forfeited.

When registering, you must provide accurate and complete information including your full legal name, date of birth, email address, and phone number. This information must match the details on your government-issued identification document. Providing false information during registration is a breach of these terms and may result in immediate account closure.

• You are responsible for keeping your login credentials secure and confidential.
• Do not share your password with anyone, including Ludo King support staff.
• You are responsible for all activity that occurs under your account.
• If you suspect unauthorised access to your account, contact support immediately via live chat.
• Account details including name and date of birth cannot be changed after verification.
• You must keep your contact details up to date — particularly your phone number and email address.

4 Deposits and Payments

Ludo King accepts deposits via bKash, Nagad, and Rocket — the payment methods most widely used by players in Bangladesh. All deposits are processed in Bangladeshi Taka (BDT). Deposits made through supported payment methods are credited to your Ludo King balance almost immediately after the transaction is confirmed on your mobile wallet.

Ludo King does not charge any fees on deposits. However, your mobile wallet provider may apply their own transaction charges — please check with your provider before depositing. The minimum deposit amount is stated on the deposit page and may vary by payment method.

• Deposits must be made from a payment account registered in your own name.
• Third-party deposits — where someone else funds your account — are not permitted.
• Deposits made in error cannot always be reversed — contact support immediately if you make a mistake.
• Ludo King reserves the right to request proof of payment method ownership at any time.
• Deposits made during a self-exclusion period will be returned to the payment source.

5 Withdrawals

Withdrawals from your Ludo King account are processed to the same payment method used for your most recent deposit. This is a security measure to prevent funds from being redirected to a different account. Withdrawals are processed within 30 minutes for fully verified accounts, 24 hours a day, 7 days a week including public holidays.

Before your first withdrawal can be processed, your account must be verified. Verification requires you to submit a copy of a valid government-issued photo ID such as a National ID card or passport. Verification is a one-time process — once completed, it does not need to be repeated for future withdrawals.

• Withdrawals can only be made to a payment account registered in your own name.
• The minimum withdrawal amount is stated on the withdrawal page.
• Ludo King does not charge withdrawal fees.
• Bonus funds cannot be withdrawn until all wagering requirements have been met.
• Withdrawals may be delayed if additional verification is required for security reasons.
• Ludo King reserves the right to request additional documentation before processing large withdrawals.

6 Bonuses and Promotions

Ludo King offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms and conditions that are stated at the point of claiming. By claiming a bonus, you agree to the specific terms attached to that promotion in addition to these general terms and conditions.

Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn. The wagering requirement, eligible games, minimum odds (where applicable), and expiry date for each bonus are clearly stated before you claim. Attempting to withdraw before meeting the requirements will result in the bonus and any associated winnings being removed from your account.

• Only one welcome bonus can be claimed per player, per household, and per device.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• Ludo King reserves the right to withdraw or modify any promotion at any time.
• Bonuses obtained through fraudulent means will be voided and the account may be closed.
• Free spins winnings are subject to the wagering requirements stated in the promotion terms.
• Bonuses expire if not used within the stated timeframe — expired bonuses cannot be reinstated.

7 Game Rules and Fair Play

All games available on Ludo King use certified random number generators (RNGs) that have been independently tested and verified. Game outcomes are determined at the moment a bet is placed and cannot be altered after the fact. The RTP (Return to Player) percentage for each game is published on the game page and reflects the certified long-term payout rate.

Players are expected to use the platform in good faith and in accordance with the intended rules of each game. The following activities are strictly prohibited and will result in account suspension and forfeiture of winnings.

• Using automated betting software, bots, or scripts of any kind.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Placing bets designed to exploit bonus terms rather than play games in good faith.
• Using VPNs or other tools to circumvent geographic or account restrictions.
• Any form of cheating, fraud, or deceptive behaviour on the platform.

In the event of a technical error that results in an incorrect game outcome or payout, Ludo King reserves the right to void the affected bets and return stakes to the players involved. Winnings resulting from a technical error are not valid and will not be paid out.

8 Responsible Gaming

Ludo King is committed to promoting responsible gaming. We provide tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available in your account settings and can be activated at any time.

If you feel that your gaming is becoming a problem, we encourage you to use these tools or contact our support team for assistance. Self-exclusion can be applied immediately via live chat and will prevent you from accessing your account for the duration you specify.

• Deposit limits take effect immediately and cannot be increased for a minimum cooling-off period.
• Self-exclusion is irrevocable for the duration selected — it cannot be lifted early.
• During self-exclusion, you will not receive any promotional communications from Ludo King.
• If you are self-excluded and manage to access the platform, you must inform us immediately.

9 Account Suspension and Closure

Ludo King reserves the right to suspend, restrict, or close any account at any time if we have reason to believe that the account is being used in breach of these terms and conditions, or if we are required to do so for legal or regulatory reasons.

• Accounts may be suspended pending investigation without prior notice.
• If an account is closed due to a breach of terms, any bonus funds will be forfeited.
• Real money balances in a closed account will be returned to the payment source after investigation, unless the funds are connected to fraudulent activity.
• You may close your own account at any time by contacting our support team via live chat.
• Closed accounts cannot be reopened — a new account cannot be created if you have been permanently banned.

10 Limitation of Liability

Ludo King provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or that the platform will be free from errors at all times.

• Ludo King is not liable for losses resulting from platform downtime or technical errors beyond our control.
• We are not responsible for losses resulting from your failure to keep your account credentials secure.
• Ludo King is not liable for any indirect, consequential, or special damages arising from your use of the platform.
• Our total liability to you in connection with any single incident shall not exceed the amount you deposited in the 30 days prior to the incident.

Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

11 Privacy and Data

Ludo King collects and processes personal data in accordance with our Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described in that policy. We use your data to operate your account, process payments, verify your identity, and comply with legal obligations.

We do not sell your personal data to third parties. We may share data with payment processors, identity verification services, and regulatory bodies where required. For full details on how we handle your data, please read our Privacy Policy.

12 Changes to These Terms

Ludo King may update these Terms and Conditions at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, we may also notify registered players via email or an in-platform notification.

Your continued use of the Ludo King platform after any update to these terms constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you must stop using the platform and contact our support team to close your account.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering or depositing, please contact our support team. We are available 24 hours a day, 7 days a week via live chat on the Ludo King platform.

• Live Chat: Available 24/7 via the chat icon on any page of the platform.
• Email: [email protected] — responses within 24 hours.
• For responsible gaming support, visit our Responsible Gaming page.
• For frequently asked questions, visit our FAQ page.

When contacting support about an account or payment issue, please have your account username and any relevant transaction reference numbers ready — this helps us resolve your query as quickly as possible.